Privacy policy

Effective Date: 9th November, 2025

At Even Carat, we are committed to protecting your privacy and ensuring a secure, transparent shopping experience. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from evencarat.com (“Website,” “we,” “our,” or “us”).

1. Information We Collect

We collect various types of personal and transactional information to enhance your shopping experience. This may include:

Personal Details: Name, Phone Number, Address, Email ID, Age, Gender, Location, and Language.
Transaction Data: Purchase history, shopping preferences, and buying behavior.
Financial & Regulatory Information: PAN, GST number, Government-issued ID (e.g., Aadhar, Passport), and KYC details where required.
Technical Data: Browsing history, IP address, device information, and URLs visited before or after our Website.

Additionally, our Website uses third-party payment gateways for processing transactions. Any financial details shared with these third parties are governed by their respective privacy policies.

2. How We Use Your Information

Your information is collected solely to improve our services and provide you with a seamless shopping experience. Specifically, we use it for:

Order Processing & Delivery: Ensuring timely and accurate fulfillment of your purchases.
Personalization & Recommendations: Suggesting products and offers based on your preferences.
Customer Support & Dispute Resolution: Handling complaints, refunds, and inquiries.
Marketing & Advertising: Sending curated promotions via email, SMS, and digital ads.
Website Improvement: Enhancing website design, performance, and usability.
Research & Analytics: Understanding shopping behavior to refine our offerings.
Security & Fraud Prevention: Safeguarding transactions and protecting against unauthorized activity.

We retain your data only for as long as necessary to fulfill these purposes or as required by law.

3. Cookies & Tracking Technologies

We use cookies, pixels, and third-party tracking tools such as Google Analytics and Meta (Facebook) Pixel to enhance your browsing experience. These technologies help us:

Authenticate users and maintain security
Measure website performance and engagement
Personalize content, ads, and recommendations
Conduct analytics and improve our services

You can manage or disable cookies through your browser settings. However, doing so may limit certain features on our Website.

4. Your Consent & Control

By using our Website, you consent to our data collection and usage practices as described in this policy. You have the right to:

Review & Modify Data: Request corrections or updates to your personal information by emailing care@evencarat.com with the subject line “Privacy Policy: Data Update.”
Withdraw Consent: You may opt out of data processing by emailing care@evencarat.com with the subject line “Privacy Policy: Withdrawal of Consent.” Withdrawal may impact our ability to provide certain services.

5. Data Sharing & Disclosure

We may share your data with trusted entities solely for operational purposes:

Service Providers & Partners: Logistics providers (including BVC Logistics), payment processors, marketing agencies, and technology partners who assist in delivering our services.
Legal & Regulatory Bodies: When required by law, regulation, or legal proceedings.
Business Transfers: In the event of a merger, acquisition, or asset transfer, user data may be shared with the new entity, subject to this policy.

We do not sell or rent personal data to unauthorized third parties.

6. Data Security

We implement industry-standard encryption, access control, and security practices to protect your data from unauthorized access, alteration, or misuse.

7. Grievance Officer

For concerns or complaints regarding your personal data or privacy, you may contact:

Company: Even Carat
Email: care@evencarat.com
Business Hours: Monday – Saturday, 10:00 AM to 6:00 PM

8. Policy Updates

We may revise this Privacy Policy periodically to reflect updates in our practices or legal obligations. Any changes will be posted on this page, and your continued use of the Website will signify acceptance of the revised policy.

For questions, please reach out to care@evencarat.com.